Privacy Policy - Seven Kings Skip Hire

At Seven Kings Skip Hire, we prioritize the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you engage our services. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services:

Personal Identification Information: Name, email address, phone number, and mailing address.
Transactional Information: Details of skip hire transactions, including dates, locations, and payment information.
Technical Data: IP addresses, browser type, device information, and browsing behavior on our website.
Marketing and Communications Data: Preferences for receiving marketing materials and communication channels.

2. How We Use Your Information

We utilize the collected information for the following purposes:

Service Provision: To process skip hire orders, manage bookings, and deliver services efficiently.
Customer Support: To address inquiries, provide assistance, and resolve issues.
Personalization: To tailor our services and communications based on your preferences.
Marketing: To send promotional materials, offers, and updates relevant to your interests.
Improvement of Services: To analyze usage patterns and enhance our offerings.

3. Data Sharing and Disclosure

Your personal information may be shared with third parties under the following circumstances:

Service Providers: Trusted partners who assist in operating our business, such as payment processors and logistics providers. These entities are bound by confidentiality agreements.
Legal Requirements: When required by law, regulation, or legal process to disclose information.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner under the same privacy terms.

We do not sell or rent your personal information to third parties for marketing purposes.

4. Data Security

Protecting your data is crucial to us. We implement a variety of security measures, including:

Encryption of sensitive data during transmission and storage.
Regular software updates and security patches.
Access controls to limit data access to authorized personnel only.
Routine security assessments and audits.

Despite these measures, no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information:

Access: You can request access to the personal data we hold about you.
Correction: You can request corrections to any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal data, subject to legal obligations.
Objection: You can object to the processing of your data for specific purposes, such as marketing.
Data Portability: You can request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact our Data Protection Officer.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

Essential Cookies: Necessary for the operation of our website and services.
Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous data.
Functional Cookies: Remember your preferences and settings to provide a personalized experience.
Advertising Cookies: Tailor advertisements based on your interests and browsing behavior.

You can manage your cookie preferences through your browser settings, but disabling certain cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed towards individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that such transfers are conducted in compliance with applicable data protection laws and that appropriate safeguards are in place to protect your data.

12. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a Contract: To provide our skip hire services as per your agreement.
Legitimate Interests: For business operations, improving services, and marketing with your consent.
Legal Obligations: To comply with legal and regulatory requirements.

13. Consent

By using our services, you agree to the collection and use of your personal information as described in this Privacy Policy. You have the right to withdraw your consent at any time, which will affect our ability to provide certain services to you.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer.